Returns & Exchanges Policy:
At Rasho Jewelry, we want you to love every piece you purchase. If for any reason you are not completely satisfied, we are here to make your return or exchange as smooth as possible.
Eligibility for Returns:
Returns must be initiated within 14 days of the delivery date.Items must be unused, unworn, and in their original condition, with all tags, certificates, and packaging intact.Proof of purchase (receipt or order confirmation) is required.Custom-made, personalized, or engraved items are non-refundable and cannot be exchanged.Earrings are non-returnable for hygiene reasons, unless faulty.
Non-Returnable Items:
We cannot accept returns for:Custom designs or special ordersItems that show signs of wear, damage, or alteration by a third partyFinal sale or clearance items
How to Make a Return:
Contact Us Email our Customer Care team at rasho.jewelry@gmail.com or call +1(514)299-2229 with your order number and reason for return. Use a secure, trackable shipping method and insure the item for its full value. Rasho Jewelry is not responsible for lost or damaged returns.
Refunds:
Once your return is received and inspected, we will notify you via email. Approved refunds will be processed to your original payment method within 7–10 business days. Shipping charges are non-refundable.
Damaged or Incorrect Items:
f you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can arrange a replacement or repair at no extra cost.
Questions? Our Customer Care team is here to assist you.📧 Email:rasho.jewelry@gmail.com 📞 Phone: +1(514)299-2229
